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KMID : 0358120010270010080
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Journal of the Korean Public Health Association
2001 Volume.27 No. 1 p.80 ~ p.86
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An Assessment of Factors Affecting Inpatient Satisfaction of Hospital Food and Food Services
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Abstract
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This study was performed to investigate patients´ perceptions of the quality of hospital food and food-related services and to identify key determinants of patient satisfaction with hospital food and food-related services. A questionnaire with a list of 17 items to be rated on a 4-point hedonic scale (1=dissatisfy extremely to 4=satisfy extremely) was designed, pretested, revised, and used in this study. A total of two hundred seventy hospitalized patients in a university hospital in Taejeon was selected after careful screening in consideration of sex ratio and medical treatments, with 258 completing all questionnaires. Statistical analyses were done using SAS program to evaluate the level of satisfaction and to determine the order of influence of factors relative to satisfaction. Among the items of satisfaction with meals, quantity of cooked rice received the highest score (mean score=3.02 on a four-point scale; SD=0.67). Cleanliness of spoon, chopsticks and dishes was also the highest (mean score=3.11; SD=0.53) among the satisfaction with food services. The results of multiple regression analysis identified variety of menu (r=0388) and courtesy and hygiene of staff who serve meals (r=0.219) as the most critical determinants of patient satisfaction with hospital food and food services. These results emphasize the need for a comprehensive and differentiated approach in measuring and monitoring patient satisfaction with hospital food and food services.
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KEYWORD
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